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West Mid hits the mark in assessment of non-clinical services

20 August 2015

In April 2015, staff at West Middlesex University Hospital were involved in a voluntary self-assessment of their non-clinical services. The results, published last week, made for a very pleasing read for the Trust.

In April 2015, staff at West Middlesex University Hospital were involved in a voluntary self-assessment of their non-clinical services. The results, published last week, made for a very pleasing read for the Trust.

The Patient-Led Assessments of the Care Environment (PLACE) focus on five areas of non-clinical services and West Mid came out well above the national average in all five and improved on their 2013 and 2014 scores in all but one. The areas of assessment are: Cleanliness, Food and Hydration, Privacy, Dignity and Wellbeing, Condition, Appearance and Maintenance and Dementia.

Details of the hospital’s scoring in each category can be found in the table below, alongside the national averages for all types of health care organisation and acute hospitals only.

Cleaning

Food & Hydration

Privacy, Dignity & Wellbeing

Condition, Appearance & maintenance

Dementia

WMUH

99.47%

(up from 97.82% in 2014)

92.86 %

91.67%

(up from 90.96% in 2014)

96.91%

(up from 94.46% in 2014)

79.82%

National Average

(all types of health care organisation)

97.57%

88.49%

86.03%

90.11%

74.51%

Acute Hospital Average

97.5%

88.1%

85.1%

89.8%

72.6%

The assessment process involved patients, the public and bodies with an interest in healthcare, such as the local Healthwatch, all of whom worked in partnership with staff to identify how the hospital is currently performing and any areas which can be improved.

In the published results, the Health and Social Care Information Centre writes: “The aim of PLACE assessments is to provide a snapshot of how an organisation is performing against a range of non-clinical activities which impact on the patient experience of care. The criteria included in PLACE are not standards, but they do represent aspects of care which patients and the public have identified as important.”

Debbie Green, Associate Director of Estates and Facilities at West Middlesex shared her delight with the results: “We are thrilled to see the trust performing well above the national average in these key areas, all of which play a vital role in the patient’s experience during their time in hospital. Our teams work very hard all year round and it is great to see that hard work rewarded in this way.”