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Staff engagement at Chelsea and Westminster at an all-time high, says staff survey

25 February 2014

Performance improves in 2013, above the national average score, in the NHS Staff Survey. This year’s Staff Survey results list Chelsea and Westminster Hospital in the best 20% of Trusts for...

Performance improves in 2013, above the national average score, in the NHS Staff Survey.

This year’s Staff Survey results list Chelsea and Westminster Hospital in the best 20% of Trusts for:

  • Staff ability to contribute towards improvements at work
  • Staff recommendation of the Trust as a place to work or receive treatment
  • Staff motivation at work

The results also show that Chelsea and Westminster Hospital is better than average for staff:

  • Feeling satisfied with the quality of work and patient care they are able to deliver
  • Receiving job relevant training, learning or development
  • Fairness and effectiveness of incident reporting procedures
  • Good communication between senior management and staff

Of all the key findings from the survey, Chelsea and Westminster Hospital was in the top 20% scores of all acute trusts in 2013 for 16 of the 28 criteria.

Susan Young (Director of Human Resources and Occupational Development) said: “Staff surveys are a really important tool for us to gauge where we are as an organisation from those behind the delivery of high quality care on our behalf to patients. A happy workforce has been shown to correlate with good patient outcomes and so we are pleased that staff feel supported and valued in their great efforts to care for people.

“There are of course areas in which we can improve, based on what our staff are telling us, and we will develop an action plan that will address all areas in which we scored lower than average to ensure that we provide the best working environment to our teams in 2014 and beyond.”