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Chief Inspector of Hospitals asks people to tell him about the care provided by Chelsea and Westminster

17 June 2014

England's new Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Chelsea and Westminster Hospital NHS Foundation Trust.

England’s new Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Chelsea and Westminster Hospital NHS Foundation Trust.

Their views and experiences will help inspectors decide what to look at when they inspect Chelsea and Westminster Hospital—in Fulham Road, London—in July.

The Chief Inspector of Hospitals Professor Sir Mike Richards announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public. The formal inspection at Chelsea and Westminster Hospital will start on Wednesday 9 July.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event:

  • Tuesday 8 July, 6:30pm
    Millennium and Copthorne Hotels
    Chelsea Football Club
    Stamford Bridge
    Fulham Road
    London
    SW6 1HS

    (Get directions)

    Note:
    Disabled parking is limited at the hotel—if this is required please
    call the hotel in advance to book a space on 020 3479 3565.

Local people are being encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

“We know there is too much variation in quality—these new in-depth inspections will allow us to get a much more detailed picture of care than ever before.

“Of course we will be talking to doctors and nurses, hospital managers and patients. But it is vital that we also hear the views of the people who have had care at this hospital, or anyone else who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to NHS services in the local area.”

Sir Mike’s inspection team is expected to look in detail at eight key service areas—A&E, medical care (including frail elderly), surgery, intensive/critical care, maternity, paediatrics/children’s care, end of life care, and outpatients.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings:  Outstanding, Good, Requiring improvement, or Inadequate.