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Latest survey—95% of patients would recommend C&W

25 March 2013

Ninety-five per cent of patients said they would recommend Chelsea and Westminster Hospital—according to our Friends and Family Test results for February.

Ninety-five per cent of patients said they would recommend Chelsea and Westminster Hospital—according to our Friends and Family Test results for February.

Chelsea and Westminster has been an early adopter of the new NHS test which is being introduced for all patients in acute inpatient wards and A&E departments across England next month.

Moving forward, the Friends and Family Test will use a new scoring system to demonstrate the ‘very best’ achieving hospitals in England.

The score calculates the proportion of patients who would strongly recommend the hospital minus those who would not recommend it, or who are indifferent.

Hospitals will score between -100 and +100 and a score greater than zero means that patients would recommend the hospital (the higher the score the better).

Chelsea and Westminster’s score for Febuary was 20.