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NHS Staff Survey—best score for communication with staff

05 March 2013

For the fourth consecutive year, Chelsea and Westminster has scored highly in the NHS National Staff Survey 2012 with an overall indicator of staff engagement in the best 20% of acute trusts nationally.

For the fourth consecutive year, Chelsea and Westminster has scored highly in the NHS National Staff Survey 2012 with an overall indicator of staff engagement in the best 20% of acute trusts nationally.

The trust scored 3.87 from a possible score of five which puts the trust among the top five of London’s acute trusts.

From the survey responses, the percentage of staff reporting good communication between senior management and staff was the highest nationally for the second consecutive year.

More than 66% of staff responded to the survey which was the highest response rate of all acute trusts in London.

Of the 28 key findings, the Trust scored among the top 20% of trusts nationally for 14. These included the number of staff who were willing to recommend the Trust as a place to work or receive treatment and the percentage of staff feeling satisfied with the quality of work and patient care they are able to deliver.

The report is structured around the four national pledges to staff in the NHS Constitution and two additional themes of staff satisfaction and equality & diversity.