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‘Show us the way’ consultation launched—have your say

30 April 2012

All patients, visitors, Foundation Trust members and everyone else with an interest in Chelsea and Westminster Hospital is encouraged to take part in our ‘Show us the way’ wayfinding consultation.

All patients, visitors, Foundation Trust members and everyone else with an interest in Chelsea and Westminster Hospital is encouraged to take part in our ‘Show us the way’ wayfinding consultation.

This exciting new project—launched officially on Tuesday 1 May—will help shape the Trust’s plans to make it easier for patients and visitors to find their way around our hospital.

A team of researchers will be in the hospital throughout May talking to patients, visitors and staff to get everyone’s views on how easy or difficult it is to find your way around the hospital.

Wayfinding is not just about direction signs in the hospital, it also includes:

  • Ensuring that the names we call departments are simple and easy to understand
  • Providing maps at key points around the hospital
  • Making sure that appointment letters are clear and consistent with the signs
  • Using new technology such as electronic patient information screens
  • Providing high quality information on the Trust website

How can you get involved?

  • Complete our online survey or if you prefer pick up a paper survey from the M-PALS office on the Ground Floor of the hospital by Friday 18 May



  • Take the time to talk to a researcher if they approach you
  • Talk to a researcher at the hospital Open Day on Saturday 12 May where there will be a ‘Show us the way’ stand

Thérèse Davis, Chief Nurse and Director of Patient Experience and Flow at Chelsea and Westminster Hospital, says: “I would encourage all patients, visitors and members of our Foundation Trust to get involved in this consultation exercise.

“We want to hear from you because your comments will help shape the Trust’s wayfinding strategy and some major improvements to our hospital later this year when the strategy is implemented so please get involved.”