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Patients praise Chelsea and Westminster Hospital in glowing report from the Care Quality Commission

06 September 2012

The Care Quality Commission (CQC) highlights praise from patients in a report published today (Thursday 6 September), following an inspection of services at Chelsea and Westminster Hospital on 26 July.

The Care Quality Commission (CQC) highlights praise from patients in a report published today (Thursday 6 September), following an inspection of services at Chelsea and Westminster Hospital on 26 July.

The CQC found the Trust to be meeting all the essential standards of quality and safety inspected at Chelsea and Westminster.

A number of patients were extremely positive about their experience of the hospital. One patient told the inspectors that the hospital “saved their life” and another said “I cannot tell you how much I respect them for what they have done for me”. One patient told the inspectors that she “she loved this hospital and that this hospital loved her”.

Thérèse Davis, Chief Nurse and Director of Patient Experience and Flow, said: “I am delighted with the report published by the CQC following their visit this summer. We received extremely positive praise from patients and I am particularly pleased with the feedback regarding respect and involving people who use our services. Our staff work very hard and it is always uplifting to hear that the care we are providing is meeting patients’ needs and expectations.”

The CQC inspectors reviewed five standards of care at Chelsea and Westminster as part of a series of routine reviews assessing whether older people in hospitals are treated with dignity and respect and whether their nutritional needs are met:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs
  • People should be protected from abuse and staff should respect their human rights
  • There should be enough members of staff to keep people safe and meet their health and welfare needs
  • People’s personal records, including medical records, should be accurate and kept safe and confidential

The full report is available in the Transparency section.