ISS Mediclean awarded contract
11 January 2012
Following a competitive tendering process to identify best value for money and best quality of service, the Trust has awarded the contract for its Soft Facilities Management (FM) services (including catering, cleaning, portering, security etc) to ISS Mediclean for the next five years, with an option to extend for a further two years.
The tender covered not only Chelsea and Westminster but also our partners in the Fulham Road Collaborative—The Royal Marsden NHS Foundation Trust, Royal Brompton & Harefield NHS Foundation Trust, and the Institute of Cancer Research—so that the new contract will result in significant cost and efficiency savings.
Simon Cox, Managing Director, ISS Facility Services Healthcare, Education and Defence, said: “These are four highly successful organisations with global reputations for excellence. Their approach really challenged us to deliver more for less. We will work very closely with the Collaborative to achieve its cost efficiency targets while maintaining the highest standards of patient care.”
More than 700 ISS staff will deliver a wide range of soft FM services including cleaning, catering, security, reception, waste management, pest control, laundry and linen, portering and car park management. The specific services provided by ISS will differ in each organisation within the Fulham Road Collaborative.
Therese Davis, Chief Nurse and Director of Patient Experience and Flow at Chelsea and Westminster Hospital NHS Foundation Trust, said: “We are delighted to continue to work in partnership with the ISS staff who form an important part of the Chelsea and Westminster team.
“The new contract will result in significant cost and efficiency savings while maintaining the quality of service that patients expect when they come to our hospital.”
David Probert, Chief Operating Officer, The Royal Marsden NHS Foundation Trust, said: “This project is a great example of how healthcare organisations can work together to make the best use of resources while maintaining excellent standards of care for patients.”
Steve Moore, head of estates and facilities at Royal Brompton & Harefield NHS Foundation Trust, said: “Ensuring a first-class environment for our patients is absolutely vital when delivering specialist care. We feel sure that this collaboration will deliver such an environment.”