Excellent ratings for hospital environment

Chelsea and Westminster Hospital has been rated ‘Excellent’ for Environment, Food and Privacy & Dignity in the latest Patient Environment Action Team (PEAT) assessment—results for every hospital in the country are published today (Wednesday 17 July) by the NHS Information Centre.

This is the third year in a row that Chelsea and Westminster has achieved a triple ‘Excellent’ rating which is based on a rigorous assessment by a team of inspectors.

PEAT inspection teams consist of patient representatives and staff who look at levels of cleanliness, aspects of infection control (such as hand hygiene), the quality of the environment (such as decoration, maintenance and lighting), and the standard of food offered to patients.

Each hospital is given a score of ‘Excellent’, ‘Good’, ‘Acceptable’, ‘Poor’ or Unacceptable’ for the three areas of Environment (including cleanliness), Food and Privacy & Dignity.

Therese Davis, Chief Nurse and Director of Patient Experience and Flow, says: “I would like to thank all staff including those employed by our cleaning and catering contractors ISS Facility Services Healthcare who provide an excellent environment for patients and visitors to Chelsea and Westminster Hospital.

“We are not complacent and so later this year we will be launching a major programme of improvements to make it easier for patients and visitors to find their way around the hospital.”

Susan Maxwell, a patient representative on the PEAT inspection team at Chelsea and Westminster who is also an elected patient representative on our Council of Governors, adds: “I am not surprised that the hospital has achieved a triple ‘Excellent’ rating for the third year running.

“I am continually impressed by how our clinical, cleaning, maintenance and infection control staff work together to make the hospital a clean and safe environment for patients.”