Chelsea and Westminster Hospital is meeting quality and safety standards—CQC report published

Patients at Chelsea and Westminster Hospital feel they are well looked after and that staff are attentive and caring, according to a report published by the Care Quality Commission (CQC) yesterday.

The CQC report outlines areas where the hospital is performing well, including patients feeling they are informed and involved in their treatment, staff providing reassurance and maintaining the privacy and dignity of patients, and the cleanliness of ward areas and infection control.

The report follows an unannounced inspection in February and a second visit in March, during which CQC inspectors visited 10 wards and departments and spoke to patients and staff.

Inspectors spent time in each area observing how patients were being cared for and assessed the hospital’s performance against a number of standards including:

• Respecting and involving people who use services
• Care and welfare of people who use services
• Safeguarding people who use services from abuse
• Cleanliness and infection control
• Supporting staff
• Assessing and monitoring the quality of service provision

Heather Lawrence, Chief Executive of Chelsea and Westminster Hospital NHS Foundation Trust says: “I welcome the publication of the Care Quality Commission’s report because it provides an honest, independent appraisal of our performance and the care we provide.

“The report provides patients with information about Chelsea and Westminster Hospital which they can use to make important decisions about their care.

“I’m pleased that our patients said they feel safe and well cared for by our staff, who work hard to provide a level of care that they would wish for their own families and loved ones.

“There is always room for improvement in everything we do to ensure we can maintain our high standard of care and we have already begun to make changes in response to the CQC’s recommendations.”

The full report is available in our Transparency section.