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Chelsea and Westminster staff recommend their hospital to family and friends—NHS Staff Survey results published

20 March 2012

80% of staff who work at Chelsea and Westminster Hospital would recommend the hospital to their family and friends as a place to be treated—according to national Staff Survey results published by the Department of Health for every NHS trust in the country today (Tuesday 20 March).

80% of staff who work at Chelsea and Westminster Hospital would recommend the hospital to their family and friends as a place to be treated—according to national Staff Survey results published by the Department of Health for every NHS trust in the country today (Tuesday 20 March).

This compares with a national average of 63% of NHS staff who recommend their organisation to family and friends for treatment.

And 70% of staff would recommend the hospital to their family and friends as a place to work compared with a national average of 51%.

Chelsea and Westminster also achieved the best score for an acute hospital trust nationally in four areas including staff reporting good communication between senior management and staff, staff believing the Trust is committed to their work-life balance, staff having good opportunities to develop their potential at work, and low levels of staff suffering physical abuse from patients and their relatives.

Mark Gammage, Director of HR said “Overall I am very pleased with the results of this year’s Staff Survey. It is particularly encouraging that we are among the best hospitals nationally in terms of staff recommendation as a place to work or receive treatment.”

In total 61% of Trust staff completed and returned their surveys compared with a national average response rate of 54%.

However, the Trust is not complacent and we know there is plenty of room for improvement—an overall action plan to address key issues across the Trust will be drawn up and individual wards and departments will be expected to create their own action plans in response to their local results.